Customer Service

Shopping Luxury Exchange Marketplace

1. If you are looking for a specific item, select one of the tabs at the top of any page. If you would like to see the most recent items listed, please select View All Items.
2. By clicking the image or title of an item, you will be taken to the product page. This page lists details about the item so that you can review them before you make your purchase.
3. Click on the Add to Shopping Bag button to place an item in your Shopping Bag.
4. Here are the steps you'll go through in the Check Out process:

a. Click Checkout - If you are a repeat customer, provide your email address and password and click Standard Checkout. New users will be prompted to set up and account with us.
b. Address Setup - If you don't have an account with us, provide your Shipping Address and Billing Address (billing address, or just billing?) information. Click Continue to Checkout.
c. Order Summary - Click Place Order Now after reviewing your Order Summary.
d. Payment - Enter your payment information and click submit.
e. Order Confirmation - Your order has been successfully submitted.

5. Your order is complete.
6. An Order Confirmation will be sent via email within hours of placing your order. Your order number will be included. We encourage you to save or print your email Order Confirmation for your records.
7. A Shipping Notice and Tracking Information will be sent via email as soon as your item ships with tracking information and updates.


Payment details at Luxury Exchange Marketplace

All Major Credit Cards
Wire Transfer
Personal Checks
Money Orders
Cashier's Checks


Personal checks will take 5-7 business days to clear.

For security reasons, the billing address you provide must match the registered address from your issuing bank and the billing and shipping addresses must be the same.

Our credit card system is automated and processed over a Secure Socket Layer (SSL).

If you place multiple orders on the same item by mistake, it will be corrected by us and your credit card will be charged only once.

Once we process your payment, you will receive a confirmation email within 12 hours.

Orders placed on Friday after 6PM Hawaii Standard Time (9PM Pacific Standard Time) will be processed on the following Monday morning.
International customers

Customers outside the United States in certain countries may be required to pay via Bank Wire transfer or Paypal with a Confirmed address.
Bank wire payment will require $30 USD fee. Please add to your total and wire the correct amount. 
*For wire transfer customers: once you submit an order, we will send you the bank information within 12-24 hours.


Shipping - shipping policy and other details

We ship via United Parcel Service (UPS). Depending on where you are located, shipping takes between 3-7 business days (US domestic). Please note that we do not ship to APO/FPO/DPO/PO Box addresses.
International shipment: The delivery time on international shipment will vary depending on the customs in your country.

Shipping charges will be determined by the actual weight or the dimensional weight of the package whichever is heavier. 
Therefore, the shipping charge on your invoice may not be accurate. 
After we receive your order, we will notify you with the correct amount. 
Please wait for our confirmation email with the total wire amount before sending wire payment to us. 

If you would like to get an estimate shipping quote to your location, please let us know in advance. 

Also note that any orders shipped outside the US are subject to duties, taxes and other fees. The buyer is responsible for all taxes in addition to the shipping and handling fees. Fees/Taxes are determined by customs officials and may vary in each country, please contact your local authorities. 

All items shipped include Signature Confirmation™ and insurance protection value up to $1000 (USD). If additional insurance is desired, it is the buyer's responsibility to add additional insurance at time of purchase.


100% Satisfaction Guarantee - Return Policy

Satisfaction with your purchase is of utmost of importance to us.
In this spirit, Luxury Exchange™ offers a 15 day return policy and a Lifetime 100% Money Back Authenticity Guarantee.
We stand behind the accuracy of all items we offer for sale and strive to provide you with a superior shopping experience.
In order to avoid unnecessary returns, please read the description of the item, view all the photos carefully and check the measurements before purchasing.
If you are unsatisfied with your purchase, we gladly accept returns under the following conditions:

1. Notify us within 7 days of receiving your item.
2. Merchandise must be unused and returned in the same condition.
3. Item must have our security tag still attached.
4. Obtain a Return Merchandise Authorization Code (RMA). RMA must be clearly printed on the return packaging. 
5. Item must be returned with the original invoice included. 
6. Return shipment must be made within 15 days of original purchase delivery.

Refunds will be processed as soon as we receive the return.
If the item is found further used or in a condition different from its original shipment, we reserve the right to refuse the return. These items will be returned to the customer.
Should you ever question the authenticity of an item sold here, we are pleased to direct you to an independent reputable authentication service such as Mypoupette or Purse-Forum.



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